A new sub-project has come up - Overdue Notices!
We knew the overdue notices would be emailed automatically, and we knew that accounts without email addresses would have messages generated and compiled in a text file, but we did not know who would receive that file:
1. The e-mail address associated with each individual library in Koha or
2. The “NExpresshelp” Koha administrative e-mail.
We have discovered that answer is 1.
As Kim in Bonner Springs and Cathy in Hiawatha discovered, their patrons received overdue notices directly from the Director! Personalized, but perhaps not the best solution. We can and will change that email address to a generic account, if you wish.
For now, you can contact these patrons either by phone or by mail, or add an email address to their account so that future notices will be sent via email. We have tweaked the notice text a little to add the patron’s borrower number, their street address and zip, and their phone number. You can either mail or phone the overdue patrons based on the text file information.
Sharon has talked about creating a mailmerge template in Word so that the text file can be printed out in formatted letters, postcards, or self-mailers. If you decide to use Strahm or another mailing service, this text file is also what will be the basis of the customized notices. We need to work with Koha to get this data in a .csv file, which will work easily with a mailmerge template.
Right now, as a default, there are three notices, and they are triggered on this schedule: 7 days after overdue, a REMINDER is sent; 21 days after overdue, an ALERT is sent; 35 days after overdue, the account is SUSPENDED (debarred).
We can set different triggers for each individual library, depending on patron type. Let us know.
The wording on the notices has to be coordinated globally.
We look forward to a discussion on this issue.