We have a new way to deliver training right to your desk using mini videos! So, in your Adobe Shockwave-enabled browser, open and watch this video on how to use a guided report to identify bounced email patrons.
Identify a Bounced Email Patron
Comments expected! What do you think of this new training method? What works? What doesn’t? What should we record next?
-Sharon
THIS JUST IN:
I have found and corrected a bug that was causing the holds queue job to not retrieve the correct holds policy for a given item, and in most cases caused it to act as if the ‘from any library’ policy was in effect. The fix is now on the test and production servers, and will manifest itself in a correct picklist the next time that the holds queue cronjob is run. – Galen, LibLime
What this means is that your 1 p.m. Pick List should be accurate. PLEASE let us know if it does not behave correctly, only associating LOCALHOLD item types with your local patron hold requests.
- Sharon
We have heard from several of you that your LOCAL HOLD items are appearing on the Holds Pick List. Unfortunately, it’s not anything we can fix locally. We have put in a support request to LibLime, and we are escalating its urgency as of today. We will let you know what we learn about why it’s happening, and how we can fix it.
For right now, we realize it’s irritating, but just ignore any LOCAL HOLD items that appear on your pick list, or go ahead and send out any items you feel you can spare. We hope to have this issue resolved in the next few days. Thanks for your patience!
The new open access journal, Open and Libraries Class Journal, has published the article, “OPACs, Open Source and Patron Perceptions: a look at what happens (and what can happen) when open source software is a library’s public face.” Much to our surprise, the article mentioned the NExpress Library website, as well as the NEKLS Facebook page!
Here’s the abstract. Check out the full article if you’re interested in learning more!
The phenomenon of libraries in this country using open source software (OSS) for their public faces is a fairly recent one. By “public face” I mean a library’s catalog, or its website, or any other point where library users meet their library electronically. This software now includes open source integrated library systems (ILS), portals and stand-alone catalog interfaces. The nature of these interfaces is changing as libraries move to meet patron’s expectations; many libraries are adding more interactivity. While there are some developed approaches to evaluating OSS in general, applying them to the relationship between libraries and their patrons is not a simple matter. This paper looks at this relationship, and how libraries’ adoption of OSS might affect it, specifically in terms of the increased interactivity envisioned by Web 2.0 applications.
For the Fab Five new libraries joining the NExpress Shared Catalog this WEEK we have revised many of the training materials. (As noted with a clever “February 2009 revision” statement.)
You can find, print, review, share, or curse these items at:
Training > Circulation Training
Training > Cataloging Training
NOTE FOR STATISTICS LOVERS:
Additional SQL statements have been added to the Reports page.
Mickey requested:
Hello. We’d like to change the interval for our Holds Pick List
regeneration. It currently regenerates hourly. We’d like the list to
regenerate only twice daily, once in the early morning (7AM CST) and
once in the early afternoon (1 PM CST). Please let us know when this
change has been made. Thank you.
LibLime responded:
Mickey,
I’ve made this change for you; the hourlies will stop immediately, and the twice-daily runs will start tomorrow morning.
Please let us know if there is anything else we can do for you on this issue. Thanks.
J. David Bavousett
Implementation Specialist
That took place 4 days ago…sorry for the delay in sharing this information with you all!
-Sharon
We reported a few days ago that the automatic generation of the date of acquisition when you are adding item information wasn’t working. Well, Kathleen Schram discovered that it is actually working – it’s just invisible until you hit save. So, just leave the date acquired field blank – and when you hit save, it will auto generate just like it is supposed to.
We recently discovered that the Guarantor feature is not working as it used to…
It used to be that when you linked a child card to a parent using the “Set to Patron” function, the address was automatically filled in. This is not the case at this time.
According to a search in Bugzilla, Bug 2870 addresses this issue and is being worked on. We will send a Support Request to LibLime to let them know that we want this fixed!
At the suggestion of Diane Trinkle, we have added a new patron category to be used for those times when you want to quickly add a new patron so you can check out their items, and get them on their way (like the first morning of summer reading, when you suddenly have lots of new patrons!) The item category is adult temporary. All you need to Click New under Patron, choose Adult, add name, date of birth, and a card number – and then you can check out to your new patron. Don’t forget to go back later and fill in all necessary details.
This bug was fixed on 2-5-09.
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An official bug has been created for this issue:
After latest update (3.0100012) label batches can no longer be created. The pop-up window is available, but after a search is entered, the pop up window remains empty. It doesn’t search the catalog or allow items to be added to the batch.
Emily at Liblime says they will work on a fix “ASAP,” but unfortunately we don’t have an ETA.
Diana will be happy to help you set up a Word document to facilitate label generation until we can get this fixed.
Sorry about any inconvenience this may cause.
