Hi,
I happened to be in the office this evening when Carolyn got a ‘Dead Box’ – a box of mislabeled materials sent to her by Henry Industries for re-labeling. I noticed that several of the offenders were NExpress libraries…sending holds to other NExpress libraries. We understand that NEKLS libraries have to unlearn and relearn this courier business, whereas the rest of the state just has to learn the ‘Henry’ way.
So, please, pretty please, go to the Kansas Library Express site or visit the Henry Industries site and verify, double check, spot check, or have a look-see that the label you are using to route materials is correct, up-to-date, accurate, complete, new, and right. This includes your library’s return label…
This may mean finding and deleting a file off of your computer and using the document stored at the Henry Industries site. It could also mean throwing away old labels that have already been laminated. A small price to pay to avoid the Dead Box…
Did you know that the labels changed December 11, 2009? Route designations, hours of delivery, library names, and other key bits of information that are incorrect or incomplete on your label can lead to the Dead Box…
Using the wrong label not only creates work for Carolyn, but also delays the delivery of holds for patrons.
Thank you for your care, concern, thoughtfulness, attention to detail, cooperation, and help.
- Sharon