On Thu, May 28, 2009 at 12:30 PM, Mickey Coalwell <mcoalwell@nekls.org> wrote:
Hello everybody.
It was reported this morning that when items are removed from the holds shelf, the pop-up prompt that tells you where to send the item (usually to its home library) is not appearing. Unless the item is on hold for another patron, it does not trigger this pop up box. Checking an item in just results in a “not checked out” message. This situation may also occur when a patron has removed their own hold after an item is in transit. This has been reported to LibLime as a high importance support request. We will keep you updated.
Thank you.
Mickey @ NEKLS
Support Request:
Hello. This was received this morning from one of our member libraries,
Bonner Springs. I have tested it, and get the same results. There is no
transfer prompt for items that need to be sent “home.” Please give this
request immediate attention and importance. Thanks.
Mickey
When removing an item from our hold shelf……
We normally remove the hold and then check the item back in which triggers a pop up that tells us where to send the item.
Now, unless the item is on hold for another patron, it does not trigger this pop up box.
We tried checking items in several times and it simply states it is “not checked out.”
We found this also happens when a patron has removed their own hold after an item is in transit.
Kathleen found that if we check the item out to another card then check it in it will then trigger the pop up box that tells us where to send the item.
Items removed from hold shelf that do not belong to Bonner Springs – no pop up box saying where to send the item.
Reply received 5/29/09:
Hi Mickey,
Ryan and I did some research and testing yesterday to figure out the problem. This seems to be caused when a hold is canceled, and there is bug #2941 filed back in Feb. 2009, which addresses this but has not been worked on. Ryan is going to create a new bug (I believe) and combine number 2941 plus some others he thinks are related) into it and give it a higher priority. This will help us to get a patch for the problem sooner.
Follow-up received 5/29/09:
Mickey,
Ryan did create a new bug for this – #3270 – with a severity of ‘major’ – just wanted to let you know.
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Please continue to report instances of transfer prompts failing to appear on-screen. A screen capture would be extremely helpful. Thank you, and sorry about the continued inconvenience. MC