No Transfer prompt after hold canceled etc.
On Tue, Jun 2, 2009 at 5:59 PM, Mickey Coalwell <mcoalwell@nekls.org> wrote:
> 1. The location displayed in the ACTION column when canceling a 'hold over'
> item is the item's home library; but often, there is a hold on the item for
> another library (not the home library). It is the next library in the holds
> queue that should display in this column, rather than the item home
> location.
Right, the script currently makes an unjustified assumption that the
item should always be transferred back to its home library. While it
would be possible for the script to figure out the next request in the
queue, holds queue are dynamic enough that it is possible for the next
request to fill to change between generating the report and the
operator canceling a request. Consequently, a simple message of
'Cancel hold' or 'Cancel hold and transfer' may be better. Please
file a bug for this.
[Done. See Bug #3287, Severity MAJOR, 6/3/09 reported by MC]
> 2. Canceling the 'hold over' from waitingreserves.pl should trigger a
> transit prompt, instructing the staff person to send the item on to the hold
> library, if a hold exists on the item. This doesn't happen. Nothing happens
> when the 'hold over' is canceled. A staff person, seeing the information
> displayed in the ACTION column, would naturally assume that the item is to
> return to its home library. So, regardless of whether a hold exists, the
> 'hold over' canceled item is being returned home. We have found that a hold
> transit prompt will trigger if the canceled hold item is checked in after it
> is canceled. But this is a two-step process that we have not trained any of
> our libraries to perform. We are seeing lots of problems associated with
> this, since many hold items are being sent back to their home locations,
> instead of their next hold location
The script does appear to have nascent but incomplete functionality to
generate a transfer message. I recommend filing a bug for this one.
[Done. See Bug #3288, Severity MAJOR, 6/3/09 reported by MC]
Regards,
Galen
