The Canceled-Hold-in-Transit Bug

Not sure what else to call bug 3270, but here’s the scenario that says you’ve encountered this bug:

Let’s say a patron or staff member cancels a hold that has already been confirmed and transferred from Library A and is on it’s way to Library B with a transit slip.  When the item arrives at Library B, and the staff scan it, nothing happens – there is no message saying to Send the Item Back to Library A or a message saying that a Hold Was Found for Patron X.  The clue that lets you know this nasty little black bug has crawled to your Circ Desk is the message Not Check Out.

Not checked=

What do you do??

At Basehor, they simply check the item out to a staff member and immediately check it back in.  This triggers a transfer prompt and correctly updates the Current Location.

Your reward for this work around is a circulation statistic.

Other clues that this bug present:

When an item has a status of Available, but the Current location and Home branch are mismatched.  This item belongs to Bonner Springs, not NEKLS HQ:

Item Available at wrong branch

To fix the bug, determine with a shelf check where the item is physically located and manually update the Item Record:

Edit the current location

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